Discovering the Right Contact Center Processes for Automation - Technology Showcase
June 20, 2017. PLEASE SIGN IN TO LISTEN TO RECORDING
Presented by Naresh Kothari, Sr. Director, Business Development, EdgeVerve Systems
About the Webcast
Today’s enterprises are aware that automation can help in eliminating
non-judgmental and mundane tasks. What is needed is the ability re-skill people
to perform more productive business activities --- but where do you start? What is the best method to pin-point the process and task to automate?
In this webcast, we will discuss how to identify low hanging fruits – processes
and tasks that should be automated first, followed by how to move towards
achieving enterprise-wide automation goals.
About the Presenters
Naresh Kothari, Sr. Director, Business Development, EdgeVerve Systems
In his present role, Naresh is responsible for designing solutions that enhance customer value through the use of technology. He also spearheads several initiatives that help enterprises enhance customer experience across channels. Naresh completed his engineering degree from Pune University and has over 17 years of experience in solution design, business development, program management and client engagement. He specializes in creating solutions to enhance customer experience for many leading companies. Naresh has established himself as a thought leader in the customer experience space. His thought provoking and business management articles have been featured in various trade and management journals including CustomerThink and Infosysblogs. Naresh has often been quoted by national and trade publications.