Tech Showcase -Eliminate Customer Frustration Across All Channels
Presented by Chad Hendren, Director of Solution Innovation, Virtual Hold Technology
Webcast recorded May 3, 2016. Sign in to view the recording.
About the Webcast
Are your customers frustrated by inconstant experiences across different channels?
In 30 minutes we will show you how to create a positive experience for your brand.
You will see a customer journey solution that is easy to use, provides dashboards to show the results you’ve achieved, and guides your customers to the most effective channels to successfully complete their journeys. In addition, we will explore how to:
- Help your customer navigate channels, events, and actions
- Define customer rules of engagement to enhance their desired outcomes and your business outcome
- View reports and analytical data to continually improve results
The crucial difference between maintaining and growing your business base and sliding backwards is delivering a consistent customer experience. Register now and discover how simple it can be to better engage your customers and help them navigate a course to eliminate the aggravation of inconsistent service across channels.
About the Presenters
Chad Hendren, Vice President and General Manager, CX Solutions, Virtual Hold Technology
Chad brings more than 20 years of expertise in contact center technologies, hosted solutions, software development, and telecommunications services. He has traveled the world extensively, further broadening his exposure to industry challenges and customer experience expectations. To-date, Chad has numerous patents relating to telecommunications and multi-modal interaction handling with an emphasis on efficient, effective service delivery. His educational background is Business Information Systems and Software Development. Chad joined Virtual Hold Technology to work with the team to advance Customer Outcome Management solutions.