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Tech Tank - Preparing for the Future of Workforce Management


Presented By: CRMXchange

February 6, 2:00 pm Eastern

Presentations by: NICE, NICE inContact and Verint


About the Webcast

Balancing agent resources with call and contact center volume is perhaps the most important strategic component to achieving and maintaining call center efficiency.  Unless the right tools are in place to meet the demands of increasingly complex contact center operations, managers struggle to reach their objectives.  See how emerging solutions can help you to improve service levels while keeping costs in check.


About the Presenters

Patrick Russell, Senior Manager, Product Marketing

With a passion for technology and finding new ways to make customers happy, Patrick has spent the last 15 years in leadership positions within the contact center industry. With more than a decade managing various aspects of large multi-site operations with seat sizes ranging from 500 to 3,000 he has developed a deep understanding of what works, and what doesn’t. Patrick has spent the last 4 years working on the software side of contact centers with a focus on Workforce Optimization tools and improving the agent and customer experiences.