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Tech Tank - Innovations and Trends to Enhance the Customer Experience

CRMXchange

Presented By: CRMXchange



Live Date: June 16, 2016. SIGN IN TO VIEW THE RECORDING.

Presented by Creative Virtual, Fonolo, TeamSupport

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About the Webcast

Customers believe they’re entitled to personalized, competent service, and know they should be able to connect with a company over any channel they prefer, maintaining context throughout the entire communication process.

Too many companies still struggle to offer an experience that meets rising expectations at a cost that makes business sense. The consequences are unacceptable CSAT scores, and stories of poor service experiences are spread across social channels that can irreparably damage a brand. But it doesn’t have to be that way: learn how organizations of all sizes are taking advantage of cost-effective innovations and techniques to deliver consistently satisfying customer care.

Listen to this roundtable:
  • Creative Virtual will show how to offer your customers 24/7 easy access to information and support across channels with a natural language virtual assistant backed by a knowledge management, workflow management and business intelligence reporting platform
  • Customers will lose patience quickly after being put on hold, resulting in a frustrated caller or worse, an abandoned call.  Learn how Fonolo can help to replace hold-time with a call-back, thereby improving the experience, exceeding customer expectations, and enhancing your bottom line. 
  • In this demo you’ll see how TeamSupport helps B2B companies improve customer satisfaction while reducing support costs through customer-focused support and self-service features. See how the innovative Customer Distress Index provides real-time intelligence to predict customer dissatisfaction and move from reactive to proactive support, while integrated Video and Screen recording provide clarity between customers and support agents.

About the Presenters

Chris Ezekiel, Founder and CEO, Creative Virtual

Chris has a technical, sales and marketing background. He has been working in the world of virtual assistants since 2000 and founded Creative Virtual in November 2003. Employing his technical and entrepreneurial skills, and through the development of the enterprise level V-Person technology, he has established Creative Virtual as one of the world’s leading providers of virtual assistants. Chris has a passion for creativity, innovation, technology and physics, and in his spare time enjoys snowboarding and watching his beloved West Ham (where his optimistic nature is sometimes stretched to the limit!).

Shai Berger, Co-Founder and CEO, Fonolo

Shai is the co-founder and CEO of Fonolo, the pioneer in cloud-based call-back solutions. He is responsible for setting the company's strategic direction, product innovation, and driving growth. As an innovator and thought leader, Shai is on a clear mission to educate the call center industry on how to improve the customer experience.

Robert C. Johnson, CEO and co-founder of TeamSupport

TeamSupport.com is a cloud-based, B2B customer service application. A seasoned executive and entrepreneur who has founded and invested in numerous software and high-tech companies, Robert’s industry experience as a business leader and a customer inspired him to create TeamSupport to give B2B customer service teams the tools and best practices they need to enhance customer loyalty and positively impact growth and revenue. He is active with several councils, boards and investments funds that provide support to innovative entrepreneurs and business ventures. His motto is “happy customers mean more customers”.