Presented by Ronna Caras, Caras Training
Date: On Demand February 1Scripting an inbound call is like trying to choreograph a basketball game. The general moves make sense, but each time a play starts it becomes obvious the players need genuine skill in order to succeed.
In this 15-minute tutorial webinar you will see how to improve your quality and profits by:
- Breaking down your scripts into competencies
- Teaching and practicing the right fundamentals
- Monitoring and scoring with new definitions
If you have not already done so, you may wish to view Tutorial 1: “The 20-Minute Coaching Phenomenon: Linking Training to the Real World”