Presented By: Frost & Sullivan and Microsoft Tellme
Date: October 6, 2011
REGISTER NOW!  

One of the key challenges facing customer organizations today is the rapid evolution and expansion of the channels customers use to seek care and issue resolution. Resources are stretched thin, managers are still expected to deliver exceptional customer experiences, and every new channel adds frustration and complexity to the care ecosystem.

Join Frost & Sullivan and Microsoft Tellme for a complimentary eBroadcast as we discuss how consumers are driving the use of different channels (web, mobile, phone, social, and more), strategies for managing the painful transitions customers see as they hop channels, and a framework for implementing solutions in your own practice.

You will learn:  

• How your customers utilize each of your care channels (Customer Behavior/Trends)
• Strategies for providing better cross-channel experiences for any channel
• Framework for assessing, implementing and managing a cross-channel care practice (Processes, People, Platforms)