Strategies to Attract and Retain a High-Performing Agent Workforce
Presented By: HireIQ
Presented by Kevin Hegebarth, VP, Marketing, HireIQ Solutions, Inc.
ON DEMAND available June 2016. Please sign in to view the recording.
About the Webcast
This informative session will introduce innovative strategies to attract, select and retain a long-tenured, high-performing agent workforce. You'll hear how one predictive talent analytics is being effectively used by a growing number of customer care organizations to improve their hiring process by identifying applicants that have the greatest performance potential before they are hired. Learn the basics of predictive analytics, and how you can apply it in your own organization.
Hear real-world case studies and discover the value this approach has in improving agent retention, increasing performance against key performance indicators, and enhancing employee engagement.
About the Presenters
Kevin Hegebarth, VP, Marketing, HireIQ Solutions, Inc.
Kevin brings deep domain expertise and over 25 years of experience to HireIQ, having held senior marketing and product management leadership positions with leading contact center technology companies including Global Management Technologies, Witness Systems, Melita International and others. Throughout his career, Kevin has been instrumental in establishing market-leading brands, creating marketing and awareness campaigns that have resulted in significant new revenues and in opening new markets. He is a frequent contributor to industry publications and has spoken at numerous industry events on the topics of workforce acquisition and optimization, the role of social media in customer service and innovative human capital management strategies.