Presented By: Diego Lomanto, Principal, Solutions Marketing - Analytics, Verint® Witness Actionable Solutions®
On Demand: Live Date September 2010

Getting ahead of your customers’ expectations, and even reactions to doing business with your organization, can present great challenges. Coupled with the breadth of multichannel service and communications media, it begs the question: “How well are you equipped to anticipate, analyze, and act on customers’ requirements and their experiences with your organization?”

Listen to this session to discover the power of Customer Interaction Analytics—and how arming your business with an “early internal warning system” can advance your organization from a reactive to proactive, customer-centric approach to sales, service, and deeper customer relationships.

Learn how Customer Interaction Analytics can help your business:

·Gain a better understanding of customers’ wants, needs, expectations, and your ability to deliver.
·Develop an early warning system that mines customer interactions and feedback to surface emerging trends, and areas of opportunity and improvement.
·Anticipate sources of customer frustration in order to take proactive, corrective action.
·Improve business insight and decision making by combining intelligence from multiple sales/service channels—including phone, email, chat, web self-service, and social media—for a more complete view of your customers.

About the Presenter

Diego Lomanto is Principal, Solutions Marketing - Analytics for Verint Witness Actionable Solutions. With more than 10 years experience in software marketing, he is focused on Verint’s analytics products; helping define features and functionality, while leveraging his broad expertise to help organizations get the most value from their analytics technology.

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