Presented By: Joe Alwan, Vice President and General Manager, Avoke Caller Experience Analytics, Raytheon BBN Technologies
On Demand Date: August 2011 

Budget season is just around the corner, so now is the time to prepare your justification for analytics. How will you frame the business need and business opportunity for your leadership? What expectations should you set for cost savings, reduced customer effort, and customer business intelligence? How will analytics benefit your centers, your IVR team, partner management – and other parts of the enterprise?

What are the major cost components and how much funding will you need? How much support will you require from your IT team? And how do you organize for analytics success with the right staffing, reporting relationships, and change management processes?

In this webcast, you’ll learn about:  

1. Aligning your analytics initiative with key business strategies & goals
2. Using your needs to prioritize different kinds of analytics
3. Quantifying expectations for cost savings and improved customer experience
4. Budgeting staffing and funding needs