The Four Fundamentals of Chat - Don’t just turn it on, extract the maximum value out of this channel
Presented by Reagan Miller, Vice President Chat Agent Operations, 7
Live Date: July 28, 2016. Sign in to listen to the recording.
About the Webcast
Most companies today begin their chat program by purchasing a piece of chat software and repurposing a few voice agents and, voila! Chat is live! It doesn’t take long to start asking the hard questions about the value that the chat channel is bringing to the business, and often enterprises realize that chat may actually be doing more harm than good. In this webinar, Reagan Miller will discuss the four fundamentals of a fully optimized chat implementation and how you can leverage all aspects to quickly improve your business results .
Listen to this webinar if you want to learn how to:
• Determine and optimize incremental sales to improve sales by 10% on your website
• Eliminate out of scope chats and optimize service chat costs by as much as 20%
• Deliver world class tech support in chat
• Improve your NPS ratings by 20% with few small tweaks
About the Presenters
Reagan Miller, Vice President Chat Agent Operations, 7
Reagan has 25 years in Contact Center industry. Prior to joining 7 he held strategic roles at West Corporation and Aegis Communications Group. During his 10 year tenure at 7, he has worked on the development of the Chat program management and operations functions which currently deploys over 5000 sales, service and technical support agents across several verticals. He has extensive experience managing large P&Ls across multiple sites, geos and client sectors.