Presented By: Tim Pearce, Global Solution Manager, Self-Service - Dimension Data and Mike Bergelson, Director of Business Development - Cisco Systems
On Demand Now: Live Date: October 2nd, 2007
What are the critical success factors that need to be in place for speech to be truly mainstream? This 360-degree review presents the results of an ambitious set of surveys with end users of speech applications, business decision makers, technical decision makers, and call center managers. The results may surprise you.
Tim Pearce is Dimension Data’s Customer Interactive Solutions (CIS) global solution manager for self-service. Within this role, Tim leads the development of Dimension Data’s self-service strategy as well as engaging with strategic accounts to accelerate their implementation of self service. Tim has been focused on providing clients with self-service, and more broadly, multi-channel self-service tools, for the last eight years across South Africa, the United Kingdom, Australia and Europe.
Mike Bergelson is the Director of Business Development for Cisco’s speech and IVR applications with the Customer Contact Business Unit (CCBU), with responsibility for all sales, marketing, and partner development activity for these applications. Mr. Bergelson joined Cisco in June 2006 upon Cisco’s acquisition of Audium, where he was a Co-Founder and the Chief Executive Officer. Prior to founding Audium, Mr. Bergelson was with First Manhattan Consulting Group where he advised clients on customer contact strategies, customer profitability and product development.
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