Presented by: Donna Fluss, President, DMG Consulting and Rob Farris, Chief Marketing Officer of Echopass Corporation
On Demand Date: June 2012
While the early adopters of cloud-based contact centers were small and mid-sized companies, the recent recession has changed market dynamics. Public and private enterprises of all sizes have started to migrate to cloud-based contact center solutions, due to their financial and practical business advantages. The contact center world is changing rapidly, and a great deal of the innovation is coming from this new and aggressive breed of cloud-based providers. Join this webinar to learn why cloud-based contact centers are viable and secure alternatives for contact centers of all sizes. This compelling and insightful webinar addresses the unique characteristics of cloud-based solutions for large enterprises, including:
• How to give business units control without the headaches
• How to address customization and integration to meet your complex requirements
• Why hybrid cloud/premise-based solutions are the future direction for large contact centers
• Case studies showing tactical and quantifiable benefits of cloud-based contact center solutions
About the Speakers:
Donna Fluss of DMG Consulting
Donna Fluss, founder and president of DMG Consulting LLC, is highly regarded as an expert on contact center, analytics and the back office. With 28 years of experience helping organizations build contact centers, and assisting vendors to deliver competitive solutions, Fluss is a renowned speaker, author and source for numerous industry and business publications. She can be reached at Donna.Fluss@dmgconsult.com
Rob Farris, Chief Marketing Officer of Echopass Corporation
Rob is responsible for all marketing activities at Echopass. He has extensive experience within the contact center and technology industry, having held executive sales, marketing, and general management roles at well-known companies including Adomo, WebEx, Octel and Rolm.
Prior to joining Echopass, Rob was VP of Worldwide Sales at Adomo, VP of Worldwide Sales at WebEx Communications, and VP of Sales and Marketing at Storage Way. Earlier in his career, he served as the VP and General Manager of US Field Operations at Octel and Lucent Technologies, as well as having been a founder or principal in seven technology start-ups. Rob holds a B.A. in Communications from the University of Miami.
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