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Tech Showcase: Why a Callback Strategy Enhances the Customer Experience

Virtual Hold

Presented By: Virtual Hold



Live Date: March 9th, 2016. PLEASE SIGN IN TO LISTEN TO THE RECORDING.

Presented by Jeremy Starcher, VP, Business Development & Hosted Strategies, Virtual Hold Technology

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About the Webcast

Exposing callback services to your entire organization for enhanced customer experiences across any channel immediately is now a real possibility.

Listen to this webcast demo and we will share how you can effectively:
• Setup your first callback in a matter of minutes
• Develop a Customer First Callback Strategy
• Manage callback across voice and digital channels
• Customize interactions for digital channels
• Build and host web/mobile callback widgets

VHT’s cloud-based solution makes it possible for you to optimize the customer experience by leveraging callback services directly from the cloud to deliver the same benefits as deploying premise solutions.

About the Presenters

Jeremy Starcher, VP, Business Development & Hosted Strategies, Virtual Hold Technology

Jeremy has over 18 years of experience in the contact center space and is well-known for his authority on callback response technologies and cross-channel communications. He focuses on monitoring new customer experience technology trends and impacts to business/call center dynamics.