Tech Showcase: Why a Callback Strategy Enhances the Customer Experience
Live Date: March 9th, 2016. PLEASE SIGN IN TO LISTEN TO THE RECORDING.
Presented by Jeremy Starcher, VP, Business Development & Hosted Strategies, Virtual Hold Technology
About the Webcast
Exposing callback services to your entire organization for enhanced customer experiences across any channel immediately is now a real possibility.
Listen to this webcast
demo and we will share how you can effectively:
• Setup your first callback in a matter of minutes
• Develop a Customer First Callback Strategy
• Manage callback across voice and digital channels
• Customize interactions for digital channels
• Build and host web/mobile callback widgets
VHT’s cloud-based solution makes it possible for you to optimize the customer experience by leveraging callback services directly from the cloud to deliver the same benefits as deploying premise solutions.
About the Presenters
Jeremy Starcher, VP, Business Development & Hosted Strategies, Virtual Hold Technology
Jeremy has over 18 years of experience in the contact center space and is well-known for his authority on callback response technologies and cross-channel communications. He focuses on monitoring new customer experience technology trends and impacts to business/call center dynamics.