Insights that Drive Customer Satisfaction
Presented by Rich Fox, Vice President, Contact Center Solutions, Evolve IP
Live Date: January 31, 2016. PLEASE SIGN IN TO LISTEN TO THE RECORDING.
About the Webcast
According to research, 70% of organizations are trying to improve contact center metrics, support flexibility and reduce cost. Is your organization looking to enhance business growth and caller satisfaction?
Listen to this software demonstration webcast and learn to:
- Improve real-time visibility into queue statistics and caller experience through a Customizable Dashboard
- Gain intuitive access to trends, visualizations, and key metrics with Advanced Analytics and Business Intelligence
- Improve caller satisfaction and reduce abandonment rates through Queue Callback
- Enhance business efficiency by building customized call flows and advanced routing options through IVR automation
About the Presenters
Rich Fox, Vice President, Contact Center Solutions, Evolve IP
Rich's extensive background includes 25 years of operations and technology roles that span product management, application development, contact center leadership, technology infrastructure, and voice communications.