Presented By: OpenSpan September Webcast Series
Date: September 14th - 20th, 2:00 Eastern

Organizations that are heavily invested in enterprise CRM have a lot at stake. While spending on CRM over the past decade has been great, an overwhelming percentage of enterprises have not fully realized the benefits they expected.

Investments in CRM are made with an eye toward increased revenues and customer satisfaction scores, improved productivity and reduced costs. But a recent Forrester report documented over 200 different problems experienced by organizations during CRM implementations which prevent them from achieving their ultimate CRM objectives. In fact, only one third of the enterprises surveyed indicated that their CRM applications significantly improved end user productivity.

OpenSpan is offering a series of webinars to explore how the principles of User Process Management can be applied in environments where four of the leading CRM platforms are in use. During these webinars, we will share how to drive maximum ROI and deliver:

    * Reduced costs associated with implementation, customization and training,
    * Improved customer service and satisfaction,
    * Better procedural and regulatory compliance, and
    * Increased user productivity.

Please Click to Learn More or Register

User Process Management for Oracle Siebel CRM Users -- September 14, 2:00 pm ET

User Process Management for Salesforce CRM Users -- September 23, 2:00 pm ET

User Process Management for SAP CRM Users -- September 28, 2:00 pm ET

User Process Management for MS Dynamics CRM Users -- September 30, 2:00 pm ET

About OpenSpan
OpenSpan is the leader in user process management for the call center. Every day, high-performance contact centers around the globe improve agent productivity, dramatically increase sales and save millions with OpenSpan.