Presented By: Michael DeSalles, Principal Analyst, Contact Centers, Frost and Sullivan; and George Despinic, Global Contact Center Marketing Manager, Siemens Enterprise Communications 

On Demand Date:  August 2011 

It should come as no surprise that people are frequently dissatisfied and annoyed with the level of customer service they receive from the companies and organizations with which they do business. Surveys consistently find that many people are not getting the kind of service and help they feel they deserve. Given the countless electronic devices in the market today, there is tremendous frustration with the inability to actually “show” an agent the problem or issue.

Using “Customer Collaboration” techniques can dramatically improve your customer engagements and turn dissatisfied customers into brand champions. This webinar will show you how Customer Collaboration can make true customer engagement a reality.

This webcast teaches you:

• The issues that customer service organizations are facing today
• How contact centers are evolving to meet the demands of customer collaboration
• How contact centers can improve the customer experience through customer collaboration
• Best practices for implementing customer collaboration solutions