Tech Showcase - Knowledge Management and Virtual Assistants: A Winning Combination for Customer Engagement
Presented by Chris Ezekiel, Founder and CEO
SIGN IN BELOW TO LISTEN TO THE RECORDING
On Demand Date: September 2015
The results of the 2015 Global Customer Support Outlook Survey reveal that the top obstacle for companies when it comes to managing and delivering relevant content to customers is creating and maintaining consistent information in one system across the organization. As new customer contact channels (such as mobile and social media) gain popularity and traditional channels (such as phone) continue to remain key to customer engagement, organizations must overcome this challenge in order to provide consistent, accurate and personalized information to customers.
By combining natural language virtual assistant technology with a powerful knowledge management platform, organizations are empowered to deliver a positive omnichannel customer experience across the growing range of customer contact channels.
Through a series of live demonstrations of Creative Virtual’s V-Person™ and V-Portal™ technology, you’ll get an inside look at how your organization can:
• Break down information and departmental silos to bring content together in one powerful knowledge management tool
• Create and deploy intelligent virtual assistants across contact channels from one platform to deliver accurate, consistent, seamless and personalized engagement
• Gain better insight into customer behavior with advanced conversational reporting
• Improve the customer experience, build brand loyalty and increase sales while also reducing customer support costs
Learn how organizations like E.ON, Time Warner Cable, Commercial Bank of Dubai and National Rail Enquiries are already using virtual assistants backed by an innovative knowledge management platform to provide omnichannel Smart Help to their customers.
About the presenter:
Chris Ezekiel has a technical, sales and marketing background. He has been working in the world of virtual assistants since 2000 and founded Creative Virtual in November 2003. Employing his technical and entrepreneurial skills, and through the development of the enterprise level V-Person technology, he has established Creative Virtual as one of the world’s leading providers of virtual assistants. He has a passion for creativity, innovation, technology and physics, and in his spare time enjoys snowboarding and watching his beloved West Ham (where his optimistic nature is sometimes stretched to the limit!).