Presented by: Nathan Roth, Digital & Social Stratetist, Koodo Mobile
Sponsored by: Get Satisfaction
On Demand Date: February 2013
Listen to Nathan Roth, Digital & Social Media Strategist at Koodo Mobile, one of Canada’s most admired mobile service providers and winner of JD Powers Award for Wireless Customer Satisfaction in 2011 and 2012.
Learn how Koodo leverages the 'Voice of the Customer' to reduce support costs. Nathan discusses how the Koodo Customer Community, combined with Gamification, delivered real-time, collaborative support at a lower cost.
Nathan shares how Koodo Mobile:
• Used a voice of the customer community forum as a major support channel for self-help and peer-to-peer support
• Is achieving high peer-to-peer support response rate.
• Recognize and motivate its brand advocates for their engagement in their community
Listen to this webcast to hear Nathan’s secrets. Spend 60 minutes and learn how you can increase support response rates.
About The Speaker:
Nathan leads Social & Digital at Koodo Mobile, driving the national strategy, budget, and execution. By blending traditional and new media ideas, he has created a number of award-winning campaigns and outstanding business results. He is a curious marketing geek constantly consuming social media and creatively applying fresh ideas. As a serial entrepreneur, he has founded nearly a half dozen small businesses. His ultimate goal is to build smarter and more social organizations by empowering open conversation and collaboration between employees and customers.
SIGN IN BELOW TO LISTEN TO THE RECORDING