Moderated by Vicki Herrell, Executive Director, QATC; Panelists include representatives from Aspect, Enkata, NICE, Verint® Witness Actionable Solutions® 

On Demand Date: October 2011 

The best Quality Assurance practices are key to the success of your call center, and in today's complex environment, you need to continually expand your knowledge to stay on the leading edge in this area. When quality assurance programs are well designed, they yield great benefits for customers, companies, contact centers and agents. Join us for this fun and interactive "debate" to hear the latest trends and tips to help your center provide a great customer experience. We will explore best practices in five key areas