Presented By: Juan Carlos Fouz, President, IZO Systems; and Hovav Lapidot, VP Product Marketing, eglue Business Technologies
On Demand: Live Date: June 2009
Customer interactions come in different shapes and forms and take place in a variety of touch-points. Mexicana, one of Mexico's premier international carriers, has been focused on customer service for many years. Recently, Mexicana launched a new initiative to automate and expedite service process at the company’s counters in Mexico and other international airports.
Learn how a creative, real time Customer Interaction Management solution was chosen to bring this strategy to life. These successful processes can be readily adaptable to your contact center to significantly improve the customer experience
Join in to learn more about:
• The specifics of the project objectives and results
• How Real Time Customer Interaction Management (RTCIM) systems optimize interactions in the call centers around the globe
• What you can do, even today, to reduce costs without compromising neither customer experience nor new revenue generation.
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