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An Adaptive Response to the Changing Workforce - Engaging Employees in Today’s Contact Center

NICE Systems

Presented By: NICE Systems



Live Date: November 9, 2017. PLEASE SIGN IN FOR RECORDING.

Presented by Mark Gill, WFM Solutions Engineer, NICE

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About the Webcast

A changing workforce requires an adaptive response from employers. Today’s contact center workforce is mostly millennial, a generation demanding both active engagement in the workplace and an unprecedented degree of work-life balance. Many employers are struggling to meet employee expectations and to retain high performers in the effort to meet ever increasing customer service challenges.

Join this webcast for insight into the current workforce landscape and adaptive tactics employers can deploy to help achieve employee satisfaction and retention, and recruit high-performing talent – all while reducing operational overhead.

 

About the Presenters

Mark Gill, WFM Solutions Engineer

Mark has 13+ years working in large corporate contact centers.  Prior to his employment with NICE, Mark was the Workforce Management Global Admin for AIG.  He is based out of the DFW Texas area.