Presented By: John Joseph, Vice President, Corporate Marketing, Envox Worldwide
On Demand- Live Date Date: April 2008
Voice self-service solutions, at-home agents, and optimal call routing can all reduce your customer service costs and improve your relationship with your customers. And, as organizations begin to throw out their old telephony infrastructure and move to a voice over IP (VoIP) infrastructure, these strategies have become easier and cheaper to implement than ever before. The possibilities to optimize your contact center operation are extensive. By taking advantage of the power of VoIP, you can re-architect business processes to slash costs and improve customer service. We take a look at some of the key applications and changes that you will want to make as part of such a transition, particularly in self-service, the utilization of home agents, and call routing. You will learn how to optimize contact center performance through VoIP-enabled innovations
In this webcast you will learn:
--Dramatic improvements you can make in your self-service plan to reduce costs.
--Strategies for using your VoIP investment to increase revenue through your contact center.
--How some organizations are using the VoIP to develop entirely new communications processes to serve customers inside and outside the call center
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