Presented By:Christoph Mosing, Vice President, Professional Services, Envox Worldwide
On Demand - Live Date January 08
Many call center managers feel like they have their backs to the wall simply trying to contain costs. But you can’t just forget about service improvements. Customer service has become a key strategic differentiator. So how do you meet your cost requirements and still keep up with customers that expect immediate service at ANY time and through ANY channel (mobile phones, email, and Web)?
Leading service organizations are using next-generation self-service and personalization solutions to turn over-worked, reactive call centers into pro-active organizations that not only field customer inquiries, but also build customer loyalty and increase corporate profits.
Attend this interactive session, and help yourself so that you can better help your customers.
You will learn to:
- Develop a self-service strategy that helps you satisfy both cost and service objectives
- Reduce call center costs through a combination of self-service and CTI solutions
- Build customer loyalty through outbound marketing programs
- Evaluate possible deployment options for maximum flexibility and success
- Use your call center infrastructure and caller information to increase revenue opportunities
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