Presented By: Kate Leggett, Senior Analyst at Forrester Research, and Aspect
Date: November 9th, 2:00-3:00pm. EDT 

Meeting the continually rising expectations of today's consumers requires a new, Consumer 2.0 approach to customer engagement - a Business 2.0 model that drives customer retention and loyalty by empowering customers to engage with your organization on their own terms, regardless of whether that engagement takes place within the confines of the contact center or online in the social sphere.

REGISTER NOW for the upcoming webinar presented by Forrester and Aspect - Forrester Viewpoint: Business 2.0 Imperative for Consumer Engagement

Come away with new strategies and emerging best practices for:
• Transforming business processes while maintaining a focus on the consumer
• Engaging in proactive customer conversations to manage and deliver on their expectations
• Fostering stronger customer-company relationships and building long-term customer loyalty
Be a part of this important thought-leadership forum.

Kate Leggett, Senior Analyst at Forrester Research, and Aspect, a leader in customer contact technology, will discuss best practices and proven tactics for breaking down the customer communication silos in your organization to empower agents, enhance the customer experience, and leave customers with a positive impression of your brand.