Presented By: Frost & Sullivan
Date: February 19th, 2:00 PM Eastern
In spite of all the attention given to enterprise unified communications (UC) in the last few years, an important component is often overlooked:the contact center. This is a mistake, as a UC strategy is just as critical to customer facing activities as it is to internal communications.
For example, a recent poll of contact center managers and agents found that 10 percent of all customer interactions (i.e., literally millions a day) require the attention of enterprise knowledge workers — a compelling argument for linking contact center applications with UC tools like presence and IM.
This webcast will discuss the role that the contact center plays in a successful unified communications strategy, focusing on best practices for leveraging contact center and UC applications in tandem and how companies can make use of existing and next generation technologies to make this happen.