Home > Live Webcasts

Hang up Your 1-800 Number and Use Chat


Presented By: [24]7

July 18th, 1:00 Eastern

Presented by: Vijai Shankar, Senior Director of Industry Marketing, [24]7


About the Webcast

The more things change, the more they stay the same.

Take for example, customer interactions; customers are going digital, and text-based communications dominate. However, the 1-800 number still dominates compared to digital channels as companies force consumers to call them for support. As a result, customer experience leaders struggle to serve customers in the moment and in channels they prefer - online, mobile, in apps, or on social media.

Consider chat. Chat is superior to voice as a form of support and helps drive online sales. It is cheaper, is available wherever customers are, and can deliver contextually relevant, in-the-moment support to enhance experience and outcomes. But that's not all: chat conversations are a gold mine of data and insight that can power huge improvements in customer engagement metrics. 

 Join us for this webinar and learn:

  • Why chat is the path to digital transformation. 
  • How your company can move voice calls to chat and benefit from the transition. 
  • How to enhance customer experiences while reducing cost. 


About the Presenters

Vijai Shankar, Senior Director of Industry Marketing, [24]7

Vijai brings more than 15 years of experience in enterprise software to his role as Senior Director of Industry Marketing at [24]7, Inc. His responsibilities include leading retail marketing research and strategy. Prior to [24]7, Vijai held senior marketing positions at Kony, Genesys and VeriSign where he was responsible for product marketing, messaging, go-to-market and communications for strategic products and drove new customer acquisition programs in key verticals.