Presented By: Robert Bowman, Senior Marketing Manager, HigherGround, Inc.
Date: On Demand - Available Now  

The current legal landscape for call recording consists of numerous federal laws and industry mandates. It is important for call center professionals to have an understanding of the best practices and requirements necessary to achieve legal compliance.

This webcast will provide you with:

- An overview of several of the laws and requirements that impact contact center operations including Consent-to-Record, Telemarketing Sales Rule, The Truth in Lending Act, Fair Debt Collection Practices Act, and the importance of verification for liability protection.
- Answers to frequently asked questions for each of the legal issues covered.
- A description of call recording solutions that help ensure compliance with several federal regulations.

About HigherGround

HigherGround, Inc. is a premier developer of data collection and reporting tools coupled with call recording and quality assurance solutions for call centers and the public safety marketplace. The company’s call recording, monitoring and reporting capabilities empower clients with knowledge and insight to monitor and verify phone and data transactions, optimize communications resources, and provide a comprehensive view of organizational performance. HigherGround’s proven solutions provide imperative data for compliance monitoring, risk management, and performance improvement.