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What Matters When Hiring for Your Contact Center?


Presented By: HireIQ


Presented by Paul Noone, VP Sales, HireIQ Solutions

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About the Webcast

Of all of the information that can be collected from candidates, are we paying attention to the qualities our customers tell us are important? In this webcast we discuss the essential candidate information that leads to improved hiring outcomes.

We demonstrate:
1. How the use of the HireIQ platform helps collect the data that assists the hiring manager to make the correct hire decision
2. How to improve desired outcomes – who will stay longer and perform better
3. A universal approach to candidate interviewing
4. How to beat your competitors to the best hire

For those with direct and indirect hiring responsibility for their contact center, you will see how HireIQ, a platform used by many of the largest organizations in the world, takes the mystery and frustration out of engaging, interviewing and choosing contact center talent. Learn the keys to hiring faster, smarter and with better outcomes.

 Related Content:
Strategies to Attract and Retain a High-Performing Agent Workforce - June 2016

About the Presenters

Paul Noone, President and CEO, HireIQ

Paul has 35 years of experience in sales and executive level positions with high-growth, technology companies including Genesys, Ariba and HireIQ.Over the last 2 years he has invested time with more than 200 organizations that are rethinking their contact center hiring process.

HireIQ revolutionizes talent acquisition for front-line customer service positions by automating the early-stage screening process, automatically assessing for critical communication skills, and using outcomes-based data to facilitate continuous performance validation.