Presented By: Stephen Few, Founder and Principal, Perceptual Edge; Compliments of Inova Solutions
Date: Available Now - Live Date May 2007
Dashboards have become a popular means to monitor what's going on in the business, including real-time monitoring of call center activity. Despite their popularity, most dashboards are poorly designed. They achieve only a fraction of their potential to deliver information meaningfully and at a glance. But the design skills needed to create effective dashboards can easily be learned.
Much like air traffic control systems or cockpits in airplanes, the dashboards that are needed in call centers must be designed to support “situation awareness.” They must grab your attention when it is needed, they must make it easy to spot what's most important in a screen full of data, and they must give you the means to understand what's happening and respond without delay.
During this session, Stephen Few, author of Information Dashboard Design, describes the goals of “situation awareness” and explain how dashboards can be designed to monitor call center activity at this level.
About Stephen Few
Stephen is the Founder and Principal of Perceptual Edge, a consultancy that specializes in data visualization for business. When information is presented to our eyes as properly designed graphics, a level of understanding can be gained and communication can occur that results in heightened awareness.
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