Presented By: Tim Passios, Director of Solutions Marketing at Interactive Intelligence
On Demand - Live Date February 2009
The equation is simple: Retained Customers = Sustained Revenue. Customer service is the single most important tool you have to differentiate yourself from your competitors in a tight economy. However, when the economy tightens, plans to invest in key technologies that help run the business are often the first to go – and the lack of those technologies will kill your business.
In this seminar, we’ll discuss six key technologies that will help you sell more to your existing customers and gain new ones by making it easier to communicate with and do business with you.
• Feedback Surveys - Collect feedback through customer surveys so you are in tune with what your customers really want
• Multi-Channel ACD - Provide multi-channel access to your organization so customers can get their questions answered in real time
• Screen Pops - Give your agents the right tools that enable them to know your customers’ business - better
• Analytics - Use key reports and statistics to measure and improve agent’s performance and handling skills
• Presence Management - Increase First-Call Resolution rates by reaching knowledge experts in your enterprise
• Outbound Dialing - Implement outbound dialing to proactively reach both your customer base and prospects
It all boils down to one thing: Keep your customers happy or someone else will.
Tim Passios, Director, Solutions Marketing, Interactive Intelligence Inc. - Tim's team is responsible for creating positioning and messaging for all products in the Interactive Intelligence portfolio. Solutions Marketing is also the outward facing delivery team for webinar, seminar, analyst and media presentations as well as prospect and end customer demonstrations. Tim has been with Interactive Intelligence since 1998, and has more than 17 years experience overall in the contact center and business communications industry.
To Watch a Recording of the Webcast