Presented By: Craig R. Shambaugh, Vice President Sales, North America, InVision Software
On Demand - Live Date: June 2008
“My department never seems to have the right staff at the right time and my most skilled employees are being wasted on tasks that my most junior employee should be handling”. You’ve heard the statement and the sound of despair but never knew how to respond –The hidden cause of poor customer service and responsiveness is often the non customer facing portion of the operation that is critical to the overall performance of the business. How do you keep your customers happy and the business moving forward even as budgets are being squeezed?
InVision Software, one of the world’s largest provider of Enterprise-wide Workforce Management solutions, explores ways your organization can achieve leaps forward in forecasting and scheduling to maximize your organization’s ability to delight your customers, motivate your employees, and put a smile on the face of your CEO.
You will learn how you can:
• Extend the WFM solution beyond the call center and leverage the knowledge your team has already gained
• Create a vision of the future and fill it with the right staff at the right time
• Create employee self-service applications in a matter of minutes
• Create employee work life balance that will make your organization the envy of your peers
• Use the technology in innovative ways to create exciting new value-add applications
InVision Software will tell you how you can dramatically improve you business performance while reducing your overhead and improving customer service, giving you ideas that you can apply in your own company.
Sign in to listen to this webcast now