Presented By: Michael DeSalles, Frost & Sullivan; Matt Wise, Senior Director, West Marine and John Finch, Senior Director, Product Marketing, LiveOps
On Demand Presentation: Available March 26th
Today's environment demands bold new ideas to keep your contact center operating at peak levels. Directors, managers and front-line supervisors are continually challenged with promoting future growth, reducing costs, and managing productive and happy agents, all while providing outstanding customer service.
Register to join leading strategic analyst Michael DeSalles from Frost & Sullivan; Senior Director Matt Wise from leading retailer West Marine; and John Finch, Senior Director of Product Marketing at LiveOps as they discuss the successful deployment of a remote agent solution. You are invited to learn about:
• Selecting the right on-demand solution
• Enabling effective performance management
• Optimizing training with distance learning
• Maximizing agent desktop security
• Aligning compensation with performance
• Creating a sense of community
Participants will receive a Free White paper entitled: A Blueprint for Successfully Deploying Remote Agents.
LiveOps, the recent winner of the 2008 North American Frost & Sullivan Award for Growth Strategy Leadership, has developed a virtual contact center technology platform and set of best practices for successfully deploying remote, home-based agents.
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