Presented By: Eric Camulli and Rob Brazier, Virtual Hold
Date: December 1st, 2:00 Eastern
The contact center is best-equipped to handle customers from a single channel: the telephone. Learn how virtual queuing can extend the contact center’s reach to multiple channels, such as smartphones and social media sites. Join VHT VP of Marketing Eric Camulli and VHT Product Manager Rob Brazier to learn how to leverage the power of a virtual queuing system.
About the Presenters:
As vice president for Virtual Hold Technology, Eric Camulli is responsible for building a world-class brand focused on delivering collaborative virtual queuing solutions that solve the ubiquitous problem of hold-time for contact centers worldwide. A visionary and passionate customer advocate, Eric has been at the forefront of the customer experience management movement as a public speaker and as a published writer for the past ten years.
As VHT’s product manager, Rob Brazier is responsible for the Virtual Hold product, including managing the product through the product lifecycle, gathering and prioritizing product and customer requirements, defining the product vision and working closely with engineering, sales and support to deliver winning products.
