Presented By: Martin Bureau, Nortel Contact Center Business Development
Date: July 23rd, 1:00 - 2:00 pm Eastern
Web 2.0, the second generation of the Internet, offers many opportunities for businesses to harness the power of their Web interactions and enhance the way information is shared throughout the entire organization. In order to succeed, companies must create a strategy that ties their customer service process through their Web portal. In a Web 2.0 era businesses must take a proactive customer service approach that links fundamental processes with technology to achieve optimal results; and Automation is the key. With automation, companies will not only reduce operational expenses and increase productivity but also offer the most exceptional customer experience to your customers – keeping them satisfied and ensuring their future business.
Join this webcast to learn more about customer service strategies that will help your business capitalize and thrive in the Web 2.0 world.
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