Omnichannel Implementation Best Practices
Presented by Karina Howell, Solutions Marketing Manager, Interactive Intelligence
May 21, 2:00pm – 3:00pm Eastern
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With the proliferation of digital channels and rising customer expectations, the stakes have been raised. Businesses that fail to provide consistent and contextual experiences across channels stand to lose customers and revenues.
This webinar will provide the “how to” for a successful omnichannel implementation. You will learn best practices used by leading contact centers that have blended voice and digital customer contacts with measurable success.
- Key questions to ask before taking on an omnichannel deployment.
- Common hurdles when implementing digital channels and how to avoid them.
- The essential technologies for omnichannel success.
WHO SHOULD ATTEND?
- Contact Center Managers
- Customer Experience Officers
- Vice Presidents of Customer Care
Karina Howell, Solutions Marketing Manager, Interactive Intelligence
Karina is responsible for outbound product positioning and messaging and driving the creation of solutions to improve the customer experience. With over 15 years of experience in the customer experience management industry, she has previously held roles in product marketing with Genesys Telecommunications, as an industry analyst with Frost & Sullivan, and served as an independent consultant to technology solutions providers.