Presented By: Kristyn Emenecker, Director of Solutions Marketing Verint® Witness Actionable Solutions™
On Demand - Live Date: June 2010
Protecting confidential customer data is a complex process. Chances are your contact center records calls – for quality, for proof of payment, or possibly for compliance purposes. One key question that continues to take center stage is: how do you uphold the integrity of those recorded interactions, while still maintaining customer security and following business regulations?
Join this complimentary webinar to learn about current trends, drivers and impacts of PCI compliance on today's customer service operations. We'll examine both the positive effects and the challenges that contact center managers are experiencing as they work to achieve and maintain compliance with the PCI DSS (Payment Card Industry Data Security Standard).
Attendees will learn:
--Key drivers propelling PCI DSS uptake and impact 
--How to keep pace with fluctuating PCI Security Standards Council guidelines – including recent changes specific to contact center call recording --How to improve customer data security--Ways to apply best practices from leading customer contact centers.
For joining this session, you will receive a copy of a new, Verint-sponsored research report from DMG Consulting titled, “Payment Card Industry Data Security Standards (PCI DSS) Guide for Contact Center Management." This report covers the what's and why’s behind PCI DSS, the implications for today's contact centers, how card holder information should be protected, the impact on home-agent models, and much more.
Kristyn Emenecker, director of solutions marketing for Verint® Witness Actionable Solutions®, has been helping businesses enhance their contact center and customer service operations for the past 15 years—serving in a variety of operational, consultant and managerial roles. A mainstay in the workforce optimization technology arena, she is a regular on the industry speaking circuit, the author of articles in a variety of publications, and an active member in several industry associations.
Sign in now to watch a recording of this webcast