Presented By: Lior Arussy, President, Strativity Group and Amit Ashman, Director of Solution Marketing, NICE System Enterprise Group
On Demand Date: January 2011 

Your customers demand immediate and personalized service.  They require your agents to be customer-focused, efficient, and knowledgeable expert.  And above all, they need your agents to listen to what their current needs and wishes are, and provide the best relevant solution. 

Welcome to the era of Now!  With Real-Time Speech Analytics driving agent guidance and process automation at the moment of truth, agents are empowered to deliver relevant results and maximize revenues.  In this webinar, presented jointly by NICE Systems and The Strativity Group, you discover:

What is the Variance Factor and how it hinders you from maximizing results
How Real-Time Speech Analytics leads to empowering every agent to create a superb and relevant customer experience
How to maximize the opportunity in each Moment of Truth with customers  

It’s time to deliver relevant resolutions in real time! 

Amit Ashman is an experienced manager of product and marketing management for enterprise and consumer applications.  As the Director of Solution Marketing at NICE Systems’ Enterprise Group, he leads the solutions marketing for the contact center business solutions and applications.  Amit holds an MBA degree from Golden Gate University.  

Lior Arussy is an author, visionary, consultant and creative catalyst in the areas of creating delightful customer experiences and executing profitable customer strategies. His accomplishments have been recognized by leading press and analysts such as ABC, The Wall Street Journal, Financial Times, The Times of London and Gartner.  Prior to establishing The Strativity Group, Mr. Arussy held executive positions at Hewlett-Packard and other companies.  Mr. Arussy holds an MBA degree from Weatherhead School of Management.