Presented By: Nancy Jamison, Principal Analyst, Jamison Consulting; Samrat Baul, Manager, VUI Design and Analytics, Voxify
On Demand: Live Date- December 2009
Your competitors have raised the bar on providing superior customer experience through the use of IVR. A poorly designed voice user interface (VUI) is similar to a dinosaur facing extinction as nimbler and more capable speech-enabled, self-service applications become more pervasive. Callers are more savvy and demanding than ever and the bar for merely “acceptable” is rising rapidly. Callers today expect and demand that self-service applications be capable, conversational and most importantly “intelligent”.
The new VUI is dynamic and adaptable. The new VUI gets callers to achieve their goals faster and more efficiently than the static VUIs of the past by customizing the experience to what is known about the caller. The new VUI adapts to changing business rules and context to improve its interactions with future callers and to better meet the needs of the caller at hand.
While the demands on your IVRs are growing, the economics have never been better. The added benefits of combining intelligence with a voice user interface doesn’t have to cost more nor take longer to deploy. The key is pairing the right technologies with the right expertise.
In this webcast you will learn:
• The characteristics of Voice User Intelligence and how it differs from the past • Practical examples of the new VUI in action
• How the new VUI meets the real-time demand for adaptive and ageless applications
Presenters
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| Nancy Jamison, President, Principal Analyst, Jamison Consulting -Nancy Jamison is an independent analyst in unified communications, speech technologies, and contact centers. Widely respected in the industry, She regularly authors content for vendors and industry press, and provides a number of services to both vendor and end user clients including market research, competitive market analysis and market assessments, messaging and positioning, and custom consulting projects. Her 30 years of industry experience include five years as a Director and Principal Analyst at Gartner Group/Dataquest. | Samrat Baul, Manager, VUI Design and Analytics, Voxify -Samrat Baul leads the VUI Design and Analytics team at Voxify. He is a VUI Design expert with more than ten years of experience designing structured and unstructured applications for American Express, USAA, Continental Airlines and other Fortune 500 companies. Samrat is a veteran in the speech industry, having spent years at Verizon and Tellme. Samrat has a Master’s Degree from the Rochester Institute of Technology and an undergraduate degree from St. Stephen’s College, University of Delhi, India. |
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