Presented By: Kristyn Emenecker, Product Marketing Manager, Enterprise Contact Centers
Date: On Demand
Ensuring quality in your company’s customer interactions is essential. The call center represents your brandbrand and your product/service to the outside world. Good quality ensures that the call center’s activity is positively impacting operational metrics. But how do you ensure good quality? An effective Quality Monitoring form makes the difference. During this webcast learn the ten essentials attributes of a winning Quality Monitoring Form. Does yours stand up to the test?
Kristyn Emenecker is employed in product marketing for enterprise contact centers. She has worked with end users to assist them with optimizing their employee development technology and practices. Kristyn serves as Co-President of the Board of Directors for the New York Metro Chapter of the American Teleservices Association (ATA). She is a frequent panelist at industry events, and is active in the Direct Marketing Association (DMA) and the Society of Consumer Affairs Professionals (SOCAP).