Presented By: Jared Miller, Director, Continental Airlines and John Gengarella, CEO, Voxify
On Demand: Live Date April 08
Continental Airlines is dedicated to its “Customer First” initiative, leading the airline industry in customer service. The company has been chosen as the airline with the highest customer satisfaction for long flights by JD Power and Associates and has received numerous other awards. Jared Miller, Director, will present a new, convenient service that is the first in the industry to be offered through speech technology. You will hear: -- How to use speech technology to achieve strategic customer service initiatives -- Continental’s business drivers for new customer services -- Implementation strategies for automating high volume, high visibility calls.
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