Presented By: Joe Alwan, Vice President and General Manager of AVOKE Caller Experience Analytics at BBN
Date: January 26th, 1:00 pm Eastern
Most of us, especially those of us in large contact centers, work with business partners. These partners can handle specific transactions (e.g. payments, outages), provide a flexible and cost-effective workforce, or host your IVR.
But, partners can also make your life more complicated. Data you need to answer questions and solve problems is now split across multiple companies and systems. Your partners are certainly on your team, but they also have their own self-interests. The result can be obstacles to getting the data you need, or mistrust of the reports your partner provides.
In this webcast, you’ll learn:
1. How to get visibility on how your partners are handling your customers
2. Ways to solve typical problems with partner centers and partner IVRs
3. How new technology delivers whole call recording and analysis with no new hardware, no new software, and no IT requirements for your partners
About the Speaker:
Joe Alwan is the Vice President and General Manager of AVOKE Caller Experience Analytics at BBN Technologies. Based on 30 years of research and practice, companies select AVOKE Analytics to optimize customer satisfaction, revenue & cost efficiency. Joe was previously VP/GM of call center solutions at Empirix, and has 25 years of experience turning technology innovation into practical business solutions.
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