By Dick Bucci, The PELORUS Group
Do You Record or Plan to Record Your Calls? Do Your Employees Discuss Sensitive Information Over the Phone? Then Download this Must-Read White Paper.
To avoid costly violations and ensure customer credibility, you need to be aware of many of the new and evolving laws, regulations, and industry standards that most profoundly effect contact centers, what you can do to avoid problems, and where to go when you need help. Sign in to and learn about legislation impacting how contact centers record, archive, and use customer interactions. You'll also learn how to properly implement the right call recording and quality monitoring solutions to avoid costly mistakes and problems.
Some of the regulations covered include:
• Payment Card Industry Data Security Standard (PCI Compliance)
• Telemarketing Sales Rule (TSR)
• Truth in Lending Act (TILA)
• Fair Debt Collections Practices Act (FDCPA)
• Consent to Record (CTR)
• Health Insurance Portability and Protection Act (HIPPA)
• Family Medical Leave Act (FMLA)