CRMXchange — Your Gateway to Enhancing the Customer Experience

Home > White Papers
PS Directory

Requests for Proposals

 Join Now

Listed below are requests for proposals which will aid your company’s decision-making process when considering specific business needs. Consulting a request for proposal sample document is a great way to learn more about an applicable area of interest, from purchasing new office furniture to selecting a new workforce management system.

Utilize a request for proposal example to gain knowledge of what to expect when considering a certain product or solution for your company. Read a request for proposal sample and have access to common questions asked by the industry leaders and ultimately determine if that respective company can service your complete business needs.

Use a sample request for proposal as a top reference point to further expand on a current company initiative or preliminary business development plan. Learn more today with a request for proposal on workforce management, outsourcing, quality monitoring and other  topics that are relevant to all kinds of businesses.

View a request for proposal sample from a selection of vendors in the industry, including Avaya, OKS-Ameridial, IEX, Interior Concepts, NICE Systems and others.

Requests for Proposals

  • Contact Center Optimization Sample RFP: Questions to Ask a Potential Vendor
    The information in this document is designed to assist companies in designing their own RFP for assessing contact center optimization including call recording, quality management, analytics and workforce management solutions. Content in blue should be replaced with company-specific information and additional information relevant to the project should be added as needed. Please note that the list of sample questions provided is very comprehensive and not all sections or questions are relevant to, or appropriate for, every company and technical environment; please review to ensure that the functionality requested matches the company’s business and technical objectives.  Read More...
  • Outsourcing Inbound Call Center Services
    SAMPLE REQUEST FOR PROPOSALCompany Name: Contact Information: Issue Date: Due Date: Company Overview: Program Overview: Organizational CapabilitiesPlease provide a brief overview of your company. Include information on the length of time your company has been in business, number of clients, facilities and  Read More...
  • Performance Management
    The Company requires an automated performance management solution that will provide all resources within call center operations with a balanced daily view of individual and team performance (when appropriate). The solution must integrate with multiple call center systems (ACD, WFM, Quality, IVR, CRM) in order to deliver concrete performance metrics, balanced against defined targets, on a daily basis. Additionally, the system must integrate with the Company’s appraisal, incentive, training and personal development processes and initiatives.  Read More...
  • Outsourcing Inbound
    - Presented by Ameridial, Inc.
     Request For Proposal (COMPANY NAME) REQUEST FOR PROPOSALS                                                                          RFP # (if applicable) Title: Issue Date: Due Date: Sealed Proposals subject to the conditions made a part hereof will be accepted until (TIME), (DATE) for furnishing services  Read More...
  • For A European Location
    - Presented by Invest In Britain Bureau
     By John Butler, Vice Consul (Investment) Invest In Britain Bureau E-mail:john.W.Butler@newyork.mail.fco.gov.ukThis RFI will help you to understand and start working out the questions that need to be asked and what needs to be done early on to identify the right location in Europe for your company's call center.  Read More...
  • Quality Monitoring System
    - Presented by NICE Systems
     The purpose of this request is to invite prospective vendors to submit a proposal to supply an automated monitoring system(s). This Request for Proposal (RFP) provides potential vendors with the relevant operational, performance, application, and architectural requirements of the system. This information enables vendors to respond in a format that makes for a fair comparison and ensures that the proposed solution meets the requirements.  Read More...
  • Request for Proposal (RFP) - Total Recording
    - Presented by NICE Systems
     INTRODUCTION Objectives of RFP, The purpose of this request is to invite prospective vendors to submit a proposal to supply an automated monitoring system(s). This Request for Proposal (RFP) provides potential vendors with the relevant operational, performance, application, and architectural requirements of the system.  Read More...