From our experience ad Caras, highly skilled agents and managers possess the competencies detailed below. Without them, you may be losing market share unnecessarily. How do your sales and service representatives measure up? If your answer is "no" or "maybe" to 5 or more of these behaviors, you have need for a fresh curriculum. Companies who hire frequently should take a look at their old training and make sure it is focused on the right skills. For more information on evaluating your current competencies and to receive ideas for improvement, please go to our website http://www.crmxchange.com/caras.
